Return Policy

We want our customers to be completely satisfied with their purchases. However, we understand that online shopping can be tricky, so we're here to help you get your order correct. 
 

WHAT IS THE RETURN POLICY?

We offer returns on all full priced items* for a refund or exchange (minus shipping costs) returned back to us within 15 days from the date of delivery.

We only ask that the following requirements are met:

  • The item/s must be returned unworn, unwashed, undamaged in original packaging.

  • Please be very careful when trying products on please ensure not to leave marks on the product as we will not be able to exchange or refund for any item returned to us with any marks or stains.

 ARE RETURNS FREE?

You are responsible for the charges of the return shipping.

SALE/DISCOUNTED ITEM ORDERS?

Items marked "Sale" or purchased with a discount code during a sale period are not eligible for Returns. Final Sale.

HOW DO I ORGANISE A RETURN?

  1. To initiate a return, please email mail@cayecollection.com to receive return form.

  2. Once received. Check your items to ensure they are in perfect condition as we will not accept any items returned worn or damaged in any way.

  3. Ship your parcel back to the address provided on the form with Return Slip. We recommend using a registered post service to return goods, and keeping a record of the tracking details. We will not be held liable for the loss of garments being returned. 

  4. Once we receive your return, we will email you to confirm your refund or Exchange.

RETURNS FEES AND PENALTIES 

  • We reserve the right to refuse a refund or exchange on items that have been worn, stained/soiled, laundered or altered in any way. This includes such marks as bodily fluids, deodorant stains & removed/tampered with liners.
  • In the occurrence of garments returned within these conditions we will void your refund/exchange. Returning of garment back to the customer will incur a return shipping cost to be paid by the customer.

HOW LONG DOES IT TAKE FOR MY RETURN TO BE PROCESSED?

We try and process returns as quickly as possible. We try our best to reply with your returns within 24-48 hours.

WHAT IF MY ORDER ARRIVES DAMAGED, OR THERE IS A FAULT?

  • Whilst we hope this never happens, if you do receive a damaged item, or have a manufacturing fault occur, please contact us immediately with a photo so we can assess the issue & establish a mutual happy outcome.

  • Faulty items need to be returned back within 7 days of receiving. 

  • Any faults that occur after 6 months will not be accepted.

  • **Refunds will only be issued if the item is deemed faulty and cannot be replaced** 

AFTERPAY RETURNS  

If you choose to return an AfterPay order that is full priced, you will receive a full refund via Afterpay. Please note, your personal agreement with Afterpay will still stand and you will continue to pay any scheduled repayments.

 

email: mail@cayecollection.com

Return Address:
Caye Collection
14/20 Graduate Road, Bundoora, 
VIC, 3083, Australia