SHIPPING

🇦🇺 Australia

All prices include taxes & duties.

Standard Shipping
$12 AUD flat rate — Free on orders over $200 AUD
Delivery: 5–8 business days

Express Shipping
$15 AUD flat rate — Free on orders over $300 AUD
Delivery: 4–7 business days

🇺🇸 United States

All prices include taxes & duties.

Standard Shipping
$15 USD flat rate — Free on orders over $200 USD
Delivery: 6–10 business days

Express Shipping
$19 USD flat rate — Free on orders over $300 USD
Delivery: 5–7 business days

🇬🇧 United Kingdom

All prices include taxes & duties.

Standard Shipping
£6.50 flat rate — Free on orders over £120
Delivery: 6–10 business days

Express Shipping
£9.95 flat rate — Free on orders over £180
Delivery: 3–5 business days

🇯🇵 🇸🇬 🇭🇰 Japan, Singapore & Hong Kong

All prices include taxes & duties.

Standard Shipping
$8 AUD flat rate — Free on orders over $150 AUD
Delivery: 6–10 business days

Express Shipping (Most Popular)
$12 AUD flat rate — Free on orders over $200 AUD
Delivery: 3–5 business days

🇫🇷 🇧🇪 🇩🇪 🇳🇱 France, Belgium, Germany & Netherlands

All prices include taxes & duties.

Standard Shipping
€9.95 flat rate — Free on orders over €150
Delivery: 6–10 business days

Express Shipping (Most Popular)
€13.95 flat rate — Free on orders over €200
Delivery: 3–5 business days

🇬🇧 United Kingdom

All prices include taxes & duties.

Standard Shipping
£6.50 flat rate — Free on orders over £120
Delivery: 6–10 business days

Express Shipping
£9.95 flat rate — Free on orders over £180
Delivery: 3–5 business days

🇦🇪 United Arab Emirates

All prices include taxes & duties.

Standard Shipping
40 AED flat rate — Free on orders over 700 AED
Delivery: 6–8 business days

🇨🇦 Canada

All prices include taxes & duties.

Standard Shipping
$18 CAD flat rate — Free on orders over $250 CAD
Delivery: 7–9 business days

Express Shipping
$23 CAD flat rate — Free on orders over $350 CAD
Delivery: 5–7 business days

🇮🇱 Israel

All prices include taxes & duties.

Standard Shipping
65 ILS flat rate — Free on orders over 545 ILS
Delivery: 8-10 business days

🌏 Asia

All prices include taxes & duties.

Standard Shipping
$10 USD flat rate — Free on orders over $150 USD
Delivery: 6–10 business days

Express Shipping
$20 USD flat rate — Free on orders over $250 USD
Delivery: 2–4 business days

🇳🇿 New Zealand

All prices include taxes & duties.

Standard Shipping
$25 NZD flat rate — Free on orders over $250 NZD
Delivery: 6–10 business days

🇪🇺 Europe

All prices include taxes & duties.

Standard Shipping
€9.95 flat rate — Free on orders over €150
Delivery: 6–10 business days

Express Shipping
€14 flat rate — Free on orders over €210
Delivery: 4–7 business days

🌍 Africa

All prices include taxes & duties.

Standard Shipping
$30 AUD flat rate — Free on orders over $300 AUD
Delivery: 15-20 business days

🇱🇧 🇰🇼 Lebanon & Kuwait

All prices exclude taxes & duties.

Standard Shipping
$30 AUD flat rate — Free on orders over $420 AUD
Delivery: 8–10 business days

🇲🇽 Mexico

All prices include taxes & duties.

Standard Shipping
$15 USD flat rate — Free on orders over $250 USD
Delivery: 6–8 business days

🌍 Rest of World

All prices include taxes & duties.

Standard Shipping
$25 USD flat rate
Delivery: 10–20 business days

Express Shipping
$45–60 USD flat rate
Delivery: 4–7 business days

Order Processing Times

We are based in Australia, and all times are in Australian Eastern Standard Time (AEST).

Please allow 1–2 business days for order processing and to receive your tracking number or confirmation of shipment (during non-sale periods).
Orders placed on weekends or public holidays will be dispatched the next business day.
Ensure all shipping information is correct at checkout. We are not liable for incorrect addresses and will not issue refunds for wrong information.
Once dispatched, Caye Collection is not responsible for delivery delays, lost, missing, or stolen packages. Please contact the courier directly if any issues arise.

Order Cancellations

Orders are processed immediately. To avoid disappointment, cancellations may not always be possible.
If your order has already been shipped, we cannot cancel it.

Shipping Protection

Shipping Protection is available at checkout starting at $2.99.
It covers parcel loss, damage, or theft.
If you choose not to purchase Shipping Protection, we are not liable for lost, damaged, or stolen items.
To file a claim for lost, damaged, or stolen packages, click here and select “File a Claim”.

Duties & Taxes

Duties and taxes are covered by us for most countries, except for those specifically excluded and listed on our website.

Sale Period Dispatch Times

Please allow 7-10 business days for order processing during sale periods.
We cannot change items after a sale order is placed.

Incorrect or Missing Items

If you receive an incorrect or missing item, contact us immediately with a photo.
Written notification is required within 3 days of receiving.
Items must be returned within 7 days of delivery.

Pre-Order Items

If your order contains both pre-order and non-pre-order items, we will hold the entire order until the pre-order item arrives.
Cancellations on pre-orders orders are subject to a X% processing fee to cover non-refundable merchant costs.
To receive non-pre-order items sooner, we recommend placing separate orders.

EU Right of Withdrawal

If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason, in accordance with the EU Consumer Rights Directive.

To exercise your right of withdrawal, please submit your request through our withdrawal portal:

https://caye-collection.myshopify.com/apps/redo/returns-portal/login?withdraw=true

Please note that, in accordance with Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid return shipping label will be provided through our withdrawal portal, and the cost of the label will be deducted from your refund.

We will process your refund within 14 days of receiving your notice of withdrawal. However, we may withhold the refund until we have received the returned goods or you have supplied evidence that you have sent them back, whichever occurs first.

The right of withdrawal does not apply to products that are exempt under Article 16 of Directive 2011/83/EU, including any other applicable exceptions under EU consumer law.