SHIPPING

AUSTRALIA	STANDARD: $12 AUD FLAT RATE OR COMPLIMENTARY ON ORDERS OVER $200 AUD (2-8 Business Days) EXPRESS: $15 AUD FLAT RATE OR $10 AUD OVER $200 AUD. (1-3 Business Days)
UNITED STATES	STANDARD: $10 USD FLAT RATE OR COMPLIMENTARY ON ORDERS OVER $150 USD (7-14 Business Days) EXPRESS: $20 USD FLAT RATE OR COMPLIMENTARY ON ORDERS OVER $250USD. (2-4 Business Days) Customs and duties are not included in the shipping fee or order total, and will be charged by customs in your country based on the value of your shipment.
CANADA	STANDARD: $15 CAD FLAT RATE OR COMPLIMENTARY ON ORDERS OVER $200 CAD. (7-14 Business Days) EXPRESS: $30 CAD FLAT RATE OR COMPLIMENTARY ON ORDERS OVER $300 CAD. (2-4 Business Days) Customs and duties are not included in the shipping fee or order total, and will be charged by customs in your country based on the value of your shipment.
NEW ZEALAND	STANDARD: $18 NZD FLAT RATE OR COMPLIMENTARY ON ORDERS OVER $170 NZD. (6-10 Business Days) EXPRESS: $20 NZD FLAT RATE OR COMPLIMENTARY ON ORDERS OVER $300 NZD (1-2 Business Days)
EUROPE	STANDARD: €10 FLAT RATE OR COMPLIMENTARY ON ORDERS OVER €150. (10-20 Business Days) EXPRESS: €20 FLAT RATE OR COMPLIMENTARY ON ORDERS OVER €220 (4-6 Business Days) Customs and duties are not included in the shipping fee or order total, and will be charged by customs in your country based on the value of your shipment.
UNITED KINGDOM	STANDARD: £10 FLAT RATE OR COMPLIMENTARY ON ORDERS OVER £120 (10-20 Business Days) EXPRESS: £20 FLAT RATE OR COMPLIMENTARY ON ORDERS OVER £180 (4-6 Business Days) Customs and duties are not included in the shipping fee or order total, and will be charged by customs in your country based on the value of your shipment.
UNITED ARAB EMIRATES	STANDARD: 55 AED FLAT RATE OR COMPLIMENTARY ON ORDERS OVER 729 AED (10-15 Business Days) EXPRESS: 90 AED FLAT RATE OR COMPLIMENTARY ON ORDERS OVER 920 AED (5-7 Business Days) Customs and duties are not included in the shipping fee or order total, and will be charged by customs in your country based on the value of your shipment.
REST OF WORLD	STANDARD: $25 USD FLAT RATE (10-20 Business Days) EXPRESS: $45-60 USD FLAT RATE (4-7 Business Days) Customs and duties are not included in the shipping fee or order total, and will be charged by customs in your country based on the value of your shipment.
ISRAEL	STANDARD: 80 ILS FLAT RATE (10-20 Business Days) EXPRESS: 120 ILS FLAT RATE OR COMPLIMENTARY ON ORDERS OVER 1100 ILS (5-7 Business Days) Customs and duties are not included in the shipping fee or order total, and will be charged by customs in your country based on the value of your shipment.
ASIA	STANDARD: $10 USD FLAT RATE OR COMPLIMENTARY ON ORDERS OVER $150 USD (6-10 Business Days) EXPRESS: $20 USD FLAT RATE OR COMPLIMENTARY ON ORDERS OVER $250 USD. (2-4 Business Days) Customs and duties are not included in the shipping fee or order total, and will be charged by customs in your country based on the value of your shipment.

PROCESSING TIMES:

We are Australian based so all times noted below are Australian Eastern Standard Time - AEST.

Please allow 1-2 business days for processing orders and to receive tracking number/Confirmation of order shipment (During non sale periods).

Any orders placed on the weekend or a public holiday will be dispatched the following business day.

We are not liable for wrong information given to us when shipping information is asked in check out point. If you do not provide the right shipping address we are not required to refund. Please make sure all your shipping information is correct before finalising order.

Once an order is dispatched from our warehouse, Caye Collection cannot be held responsible for any delivery delays, missing, lost or stolen packages. If you are experiencing any of these issues, please contact the courier directly.

ORDER CANCELLATIONS:

Once an order has been placed, it is processed immediately. To avoid disappointment, please know that we may not always be able to cancel orders.

If your order has been shipped and is currently in transit, please know we can no longer facilitate a cancellation.

SHIPPING PROTECTION:

We offer Shipping Protection at checkout starting at $2.99. This will cover all parcel loss, damage, and theft. If you decide not to purchase Shipping Protection at the checkout, we are not liable for lost, damaged, or stolen items. Read the T&C's here.

To file a shipping claim for a lost, damage, or stolen package, please click here and select "File a Claim".

WHICH COURIER DO YOU USE?

Caye Collection uses Australia Post and DHL Express.

WILL I HAVE TO PAY ANY ADDITIONAL DUTIES & TAXES?

Please note that Cayé Collection is not responsible for customs clearance fees in your country nor for the package holding times by customs.

Pricing on our online store does not cover overseas duties or customs charges that may apply when importing to your country.

These costs are determined by your local customs office and are beyond our control. Please familiarise yourself with your countries customs charges and levies before placing your order.

Cayé Collection is not responsible if customers are not notified by their country's postal authority about items awaiting payment of customs duties and taxes. Please monitor your shipment with the provided tracking number to avoid delays.

International Tax & Duty Information

To help you understand any potential import fees when placing an order, we’ve outlined the tax and duty thresholds by region. Please review the information carefully based on your shipping destination:

Australia

No taxes or duties apply to domestic orders within Australia.

United States

Effective May 2, 2025: In accordance with new U.S. regulations, all shipments entering the United States may be subject to import duties and taxes, regardless of order value.

New Zealand

Orders over 400 NZD: Subject to import taxes and duties.
Orders under 400 NZD: No taxes or duties apply.

United Kingdom

Orders over 135 GBP: Subject to import taxes, duties, and Value Added Tax (VAT).
Orders under 135 GBP: No taxes or duties, but VAT still applies.

Canada

Orders over 20 CAD: Subject to import taxes (5–13%) and duties (up to 18%).
Orders under 20 CAD: Exempt from taxes and duties.

European Union

Orders over 150 EUR: Subject to import taxes, duties, and VAT.
Orders under 150 EUR: No taxes or duties, though VAT still applies.

United Arab Emirates

Orders are subject to a 5% import duty, and a 5% Value Added Tax (VAT) is also applied on imported goods, calculated based on the customs value plus the import duty.

If your country is not listed above or you’re unsure about local import regulations, we strongly recommend contacting your local customs office for the most accurate and up-to-date information.

Important Note on Refused Deliveries: Should you decline to pay the applicable duties and taxes upon the parcel's arrival at its destination, the shipment will be subject to disposal, and neither refunds nor returns will be permitted.

TRACK YOUR ITEM:

All Caye Collection purchases will come with a tracking number supplied to you in your order dispatch confirmation email.

Please find your location below.
Copy & paste the tracking into the 'track your order' links provided.

If you require further assistance please contact us with your tracking number.

AUSTRALIA POST: TRACK YOUR ORDER

DHL EXPRESS: TRACK YOUR ORDER

SALE PERIOD DISPATCH TIMES

• Please allow between 2-4 business days for your order to be processed due to high order volumes.
• Due to high volumes of orders/emails during sale periods- if wrong items are ordered during sale periods we can not take responsibility for changing the order before pick up of shipment.
• Once a sale order is placed we can not add or remove items to or from the current placed order. A new order will have to be placed for additional items & items not wanted will have to be returned.

INCORRECT/MISSING ITEMS:

Whilst we hope this never happens, if you do receive a incorrect or missing item please contact us immediately with a photo so we can assess the issue & establish a mutual happy outcome.

Immediate notification is required, and the item must be returned within 7 days of receipt.

PRE ORDER ITEMS:

If you purchase other NON PRE ORDER items in the same order as a pre order item, we will hold your entire order back until the pre order item arrives before dispatching. If you would like to order PRE ORDER and NON PRE ORDER items we recommend you do this in separate transactions so you can get all your items as soon as they are available.